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What You Agree To When You Use scrply

These terms govern how your account works, what we expect from you, and what you can expect from us. Access to scrply and its features — including deposits via Touch 'n Go eWallet, Boost, and GrabPay — is available where local law permits.

Account TermsData PracticesJurisdiction ConditionsContact RightsPolicy Updates
scrply What You Agree To When You Use scrply
ACCOUNT SECURITY DETAIL

Data Handling, Cookies and Account Security

We handle your information with a clear set of practices — who holds it, how long we keep it, and what you can request. Your account data is used to process transactions, verify your identity, and maintain the integrity of the platform. We do not sell personal data to third parties. If you want to know what we hold, or ask us to correct or delete it, the process starts with a written request via email.

Data Retention

We keep account and transaction records for as long as required to meet our operational and legal obligations. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Cookie Use

Cookies on scrply track session state and payment flow — for example, keeping your Touch 'n Go eWallet or GrabPay deposit step intact if your connection drops mid-transaction. You can manage cookie preferences in your browser settings.

Account Verification

Identity verification is required before withdrawals are processed. We may ask for a copy of your national ID or supporting documents. This step protects your account from unauthorised withdrawals.

Request Your Data

You have the right to request a copy of the personal data we hold on your account. Submit your request by email; we will respond within the timeframe required under applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a dispute you want to raise formally, we have three ways to reach the right team. Legal queries that need a written record should go through email. For account-specific conditions — such as a payment reversal or access restriction — live chat connects you to someone who can pull up your account directly. Players in George Town and across Malaysia reach the same support queue, so response times are consistent wherever you are.

Live Chat Open live chat from any page inside your account. For account-condition questions, this is the quickest path — the agent can access your account and transaction history in the same session.
Email Support Send formal legal queries, data access requests, or written disputes to our support email. We acknowledge within one business day and route your message to the appropriate team.
Account Settings Several policy-related actions — updating personal details, reviewing consent choices, or closing your account — are handled directly inside your account settings without needing to contact support.

Legal Questions We Get Asked Most

The questions below cover the legal topics that come up most often — account eligibility, data rights, payment conditions, and how to raise a dispute. If your question is not here, live chat is the fastest way to get a direct answer.

Account access depends on local law. scrply is available where online wagering is permitted under the laws of your jurisdiction. It is your responsibility to confirm that access is lawful where you are located before opening an account.

Our platform terms apply to all transactions. When you fund your account via Touch 'n Go eWallet, Boost or GrabPay, the payment provider's own terms also apply to that transaction. Both sets are in force at the same time.

Send a written data access request to our support email. Include the email address linked to your account. We will confirm receipt and respond within the timeframe required by applicable data protection law.

Yes. You can submit a deletion request by email. We will remove personal data that is no longer required, subject to our legal obligation to retain certain transaction and identity records for a set period.

If any single clause is found to be unenforceable under local law, it is severed from the document. The rest of the terms remain valid and continue to govern your account in full.

Start by contacting support via live chat so we can review your account and the relevant transaction. If the matter needs a formal written record, follow up by email and we will escalate it to the appropriate team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.