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Terms Conditions That Apply to Your scrply Account

These terms set out what you agree to when you open and use your scrply account — covering deposits, withdrawals, account conduct, and how we handle disputes.

Applies on account creationCovers Touch 'n Go eWallet, Boost, GrabPay depositsJurisdiction-dependent accessGoverns all account activityUpdated terms notified via account

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ACCOUNT CONDUCT STANDARDS

How scrply Handles Your Account Under These Terms

These terms are not just a formality — they reflect how we actually operate accounts day to day. Players in George Town and across Malaysia are subject to the same rules, and we apply them consistently. Here is what you can expect from us in four key areas.

Account Security

Your account is protected by OTP verification at login and on withdrawal requests. We do not allow third-party access — your credentials must remain yours alone under these terms.

Data Handling

We collect account data needed to process deposits and withdrawals via Touch 'n Go eWallet, Boost, or GrabPay. We do not sell your data to third parties outside our verified payment partners.

Retention and Closure

Account data is retained for the period required under applicable law. If you close your account, we will confirm the closure in writing and outline how your data is handled post-closure.

Requesting Changes

To update registered details — email address, preferred wallet, or contact number — submit a request through live chat with your account ID. Changes take effect after verification.

What These Terms Cover and How They Apply

scrply Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm you have read and accepted these terms in full. They govern every part of your account relationship with scrply — how deposits are processed through Touch 'n Go eWallet, Boost, or GrabPay; how withdrawal requests are submitted and verified; how

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account access is managed; and what conduct is expected. These terms also set out scrply's rights to suspend or close accounts where there is evidence of misuse, fraudulent activity, or a breach of any condition listed here. Where a payment is made via DuitNow or FPX,
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the same terms apply to those transactions. We may update these terms from time to time. When we do, we will notify you through your registered account — continued use after notification counts as acceptance of the updated version. If you do not accept a change,
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you should stop using your account and contact us before the change takes effect. Local law governs eligibility, and access is only available in regions where it is lawfully permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open live chat from your account dashboard to ask about any clause, dispute a transaction, or request clarification on how a specific term applies to your account.

Email Support Send detailed queries — including account ID and the specific term you are asking about — to our support email. We aim to respond with a clear, written explanation.

Account Help Centre The Help Centre inside your account lists common terms questions with direct answers. It covers deposit rules, withdrawal conditions, and account suspension grounds.

Common Questions About scrply Terms & Conditions

These are the questions we see most often about how these terms work in practice. If your question is not here, live chat is the quickest way to get a specific answer.

The terms apply from the moment your account is created. Every deposit, withdrawal, and session conducted through your account is subject to the conditions set out here.

No. We notify you of any change through your registered account before it takes effect. Continuing to use your account after that notification means you have accepted the updated terms.

Depending on the nature of the breach, we may suspend account access, withhold pending withdrawals pending review, or close the account. We will communicate the reason in writing.

Yes. All deposits — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — are subject to the same deposit and transaction conditions outlined in these terms.

Raise the dispute through live chat or by email, quoting your account ID and the specific clause or decision in question. We will investigate and reply with a written outcome.

Access depends on local law and is available only where permitted. You are responsible for confirming that your use of the platform complies with the laws of your region.

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